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Dealing with Difficult Customers

When you work with the public, you will work with people from all kinds of backgrounds and temperaments, including ones who may sometimes (maybe always) be difficult to work with. Providing effective customer service doesn't necessarily mean giving in to unreasonable customer requests, but it does require respectful communication taking steps to meet customer needs. Attend this program to learn practical considerations and step-by-step strategies to effectively handle difficult customer service interactions.

Dealing with Difficult Customers

Who Should Attend:

- Employees - Customer Service - Communication

Recommended Length:

2 hours

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